We recommend shipping with insurance and keeping your shipping receipts until your return is processed. French-York is not responsible for missing, damaged, or packages lost in transit.

Undeliverable packages:

Undeliverable or refused packages are subject to return shipping cost that is based on the shipping method used for the original order. Undelivered orders will be processed as return. For that reason, please make sure your shipping address is valid before checking out. A $9 charge will be applicable for undeliverable or returned orders that were eligible and shipped via free ground shipping.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.