RETURNS/EXCHANGES

RETURNS AND EXCHANGES

Thank you for shopping with French-York. While we hope that you will love your purchase, if for any reason it does not meet your expectations, you may return the item in its original and unused condition, within 14 days after delivery, for a refund or an exchange.

The following items are not eligible for refund:

Items that are worn washed or altered including perfume, smoke and/or stain.
Items without tags. Items that are customized with name, sentence, city...
Return or exchanges shipped for return after 14 days of the original delivery date
Shipping charges, except if we have made an error.


RETURNS OF GIFT ITEMS

WE DO NOT ACCEPT RETURNS OR EXCHANGES FOR GIFT ITEMS THAT HAVE BEEN WORN, WASHED OR ALTERED INCLUDING SPRAYED WITH PERFUME, SMOKE AND/OR STAINED.



INCORRECT ITEMS

If you receive an item that is incorrect or damage, please notify us within 5 business days of receiving the merchandise at contact@frenchyork.com. Please keep the original box and packaging materials. We will email you a USPS label for returning the merchandise and replace the item, if available, upon receipt. The returned items will be replaced under the condition that they have not been worn or washed.



EXCHANGES


If you would like to exchange an item for another color or size, please contact us via email at contact@frenchyork.com to confirm that the new item is available. We will only accept returns for exchange if they meet all criteria for return and exchanges previously mentioned. Please make sure to indicate that you would like to exchange the item on the return form and what you would like to exchange it for. Since we offer free shipping when you put an order, you will be responsible for the return label. 

PACKAGING REQUIREMENTS


Items shipped in a special packaging such as suit bag or shoe box must be placed in their original packaging. Please place the items and the original packaging inside a larger box. Shoe boxes returned with postage sticker on the original packaging are non-refundable

RETURN PROCESS


To return your product, you should mail your product to: French-York, 520 W 17th street New York NY 10011. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


REFUNDS


All returns will be credited to the original form of payment within 14 business days of receiving your return package. Your account will be credited for the original amount that was paid for the merchandise less the original shipping fees, upon processing of the returned item(s).Please note that we will refund only if we have received your order timely and in correct condition.